In the event that there is network outage*, Gogetspace will credit the monthly service charge for the following month's service as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed 100% of the monthly service charge for the affected month.
Server Availability Credit
- 98%-99.9% = 5% credit
- 96%-97.99% = 15% credit
- 90%-95.99% = 30% credit
- 89.99% or below = 100% credit
*Network outage means any outage in which end users are unable to access the client's site, due to a failure in Gogetspace's network.
Gogetspace will ONLY be held responsible for its network and not for general conditions on the Internet. Delays that occur outside Gogetspace's routers caused by backbone failures, congestion, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications, or third party services (including DNS propagation) resulting in degradation of service and high packet loss or similar conditions, cannot be guaranteed by Gogetspace.