FAQ
Dedicated Server

Check below to find the most commonly asked questions and answers about Dedicated Server. If you can’t find what you looking for please contact with our Sales or Support team over live chat or email.

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GGS data centers connect to the global Internet through multiple high-speed network connections managed through a variety of ISPs. We connect directly to the Internet backbones to ensure maximum data speeds and reliability. We guarantee a 99.9% uptime, which does not include 1 hour per month of scheduled maintenance and upgrades which we provide prior notice of. Our systems are monitored 24/7/365 by skilled engineers and administrators to ensure there are no problems with our network equipment, which includes routers, switches, cabling and other key components. For full details of oursla uptime guarantee please see our SLA.

Absolutely, our managed dedicated servers have a clear service level agreement (SLA) so you know exactly what you’re getting.

If you order one of our standard server options it will be setup and ready to go within one business day, guaranteed. If you require optional add-ons or customizations it may require some additional setup time, but we always work hard to get you up and running as quickly as possible.

Yes, you are able to upgrade to a higher level plan at any time and pay only the normal price for your upgraded server. If you have a specific item you want upgraded you can use our ‘add-on’ options to add RAM, CPU, Disk space, Software or other specs. Each item has a set monthly price associated with it, which you can find on our hosting features pages.

Sure! Each additional IPv4 address will cost just $2 per month. You can order it through your online billing account or contact our sales department for assistance.

When you look at the Dedicated Servers standard features page you will see a full list of the software available.

GGS manages all the hardware in the servers we offer. If a specific piece of hardware fails it will be replaced at no charge to our customers. The replacement will occur immediately after identifying the failed component. The hardware covered under this policy includes the processor(s), hard disk(s), motherboard, NIC, RAM, power supply and any other components listed in the server lease. The time required to replace any hardware does not include the time needed for reinstalling any software or performing data recovery. For full information regarding the hardware guarantee, please review our SLA.

GGS unmanaged dedicated servers provide full root access to the client.

But all GGS managed dedicated servers provide you with exceptional control over every aspect of your server, which includes the equivalent of root access. True root access, however, is managed by GGS’s team of System administrators.

No. You may host an unlimited number of websites on your server.

Absolutely. You are provided with premium email sending abilities with your dedicated server account.

Yes. You will have multiple email storage solutions available to install on your server if you choose.

No. A single IP address can be used for as many websites as you would like.

You will have full, unrestricted access to your unmanaged server’s operating system so GGS cannot be responsible for fixing software related issues. If you require assistance, however, our server technicians are available to resolve issues at a rate of $75 per hour. If you’d rather just have your server’s operating system re-installed our technicians can do this at a rate of $50 per hour.

You are permitted to install any legal software you would like.

Dedicated servers are offered on a month to month contract.