Check the questions below to find the most commonly asked questions and answers. If you can’t find what you looking for please contact with our Sales or Support team over live chat or email.
You may also browse our knowledge-base articles for any technical content regarding your server or other services
Yes – We offer all of our customers a full 30-day money back guarantee on all of our hosting packages. If you find that you are not satisfied with your hosting experience we will provide you with a full refund, no questions asked. There is no refund for domain names, however, as you are provided full ownership of the domain for one year. You can transfer your domain at any time.
We accept credit card, debit card, bank wire and PayPal.
No. We never charge you for anything with you being aware of the costs.
Our technical support team is available 24 hours a day, 7 days a week via phone, live chat and email.
Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.
No. We do not allow pornographic material to be hosted on our servers. We do permit certain types of artistic material so if you have questions about a specific example please contact our support team.
Our VPS and unmanaged dedicated servers allow full SSH access.
Yes. We sell the most common top level domains (TLDs) including .net, .com, .org, .info and others. We also offer some of the newer TLDs. When you purchase any domain with us you will be given full ownership for one year. You can learn more about domain names HERE.
You will need to point your domain at our servers. To do this you can contact the company where your domain name was purchased and ask them to update the names servers. The name servers they need to use are:
The most common reason for an auto-renew to fail is because your credit card information is outdated or no longer valid. To fix this issue simply update your payment information to complete the auto-renew process. If your domain has already expired, simply complete the manual renewal process to reactive your domain. If you have any questions about this process, please contact our support team right away.
We make every effort possible to help ensure you don’t lose the domains you want to keep, which includes several notifications.
We will send out a total of four email reminders to renew your domain. This begins about 45 days before the expirtation date of your domain. We’ll send additional reminders 25 days before and then 5 days before the domain expires. Finally, we’ll send another email 3 days after your domain has expired.
If at this point we still can not secure a payment for the domain, your domain will expire. At this point your page will be deactivated and a ‘parking’ page will be put up, which indicates that the domain is no longer active. Other services you have with your domain may also stop functioning.
As soon as 31 days after the expiration date, your domain may be auctioned, sold, deleted or otherwise disposed of. If a third party purchases the domain name at any point after the 31 days, it will NOT be available for you to reactivate.
As early as 45 days after the date of expiration, if your domain has not yet been purchased by any third parties, it will enter a 60 day redemption grace period. If you choose to renew your domain name at any point during this holding period (and it has not already been purchased by a third party) you may be charged a $200 reactivation fee (plus the annual renewal fees).
If the redemption period ends without being renewed or purchased by a third party the domain name will be held for five days, at which point it will be deleted from our system and released back for general registration.
After changing the name servers for your domain it can take up to 24-72 hours for the changes to propagate through to our servers. While you wait, however, you can access your site through a temporary URL: http://servername.gogetspace.com/~username
If you have any further issues with your domain, please don’t hesitate to contact our technical support teams.